Payment - Payment is by PayPal only, payment is to be made on purchase through our links to ETSY.com - On the ETSY.com website it gives a list of available payment options, however, when asked to add to checkout it asks you to check out with paypal. (Please note paypal is the invoicing format and you are not signing up to paypal in anyway) when you put in your details it will then ask whether you wish to check out using paypal or another payment method, this allows you to use a debit or credit card. However, if you do not wish to register through our website please email your specifications and we can send a secure invoice direct to your email address. We also accept cheque payments - but please contact us for details. Please note - we will post the items to you when the cheque has fully cleared.
Shipping - I post items via Royal Mail 1st Class to the UK and would use a similar services for overseas. UK deliveries are usually 2-3 working days. US deliveries normally take 7-10 working days. Please note that overseas deliveries do not provide a tracking service, if this service is required please contact me for further information regarding additional cost of this service.
I post three time a week, Monday, Wednesday and Friday. During busy season's I post more frequently.Refunds and Exchanges - RETURNS & REFUNDS
Under the United Kingdom's Distance Selling Regulations, UK Customers have the right to cancel the purchase contract at any time up to 7 days after the day of delivery.
To exercise your right of cancellation you must inform Seaham Waves via email or letter with details of the goods ordered and reason for cancellation.
Once you have submitted your notice of cancellation, the goods must be returned at your own cost and in the original packaging to:
Seaham Waves, 12 Cedar Crescent, Murton, Seaham, Co. Durham SR7 9JJ.
We cannot be responsible for items that have been posted and not received by us. We would recommend that you use a recorded service to return valuable items.
You must take reasonable care to ensure the goods are not damaged whilst in your possession. We reserve the right to charge a restocking fee in the event of items returned damaged or with missing/incomplete parts.
On receipt of the returned goods a refund of the original purchase price will be made via the original purchase method.
Seaham Waves are happy to exchange items instead of a refund, up to the value of the item purchased, please contact Seaham Waves via email or letter for this option.
DAMAGED, FAULTED OR UNSATISFACTORY ITEMS .
Full refunds are available upon return of any damaged or unsatisfactory items. To exercise your right to return damaged items you must inform Seaham Waves via email or letter with details of the goods ordered and explanation of damage or fault, within 60 days of purchase. Please do not attempt to fix or tamper with the faulted item as this could void your guarantee.
Once you have submitted your notice of damaged or unsatisfactory items, the goods must be returned in the original packaging to:
Seaham Waves, 12 Cedar Crescent, Murton, Seaham, Co. Durham SR7 9JJ.
We cannot be responsible for items that have been posted and not received by us. We would recommend that you use a recorded service to return valuable items.
On receipt of the returned goods a refund of the original purchase price will be made via the original purchase method.
Seaham Waves are happy to exchange items instead of a refund, up to the value of the item purchased, please contact Seaham Waves via email or letter for this option.
ITEMS LOST IN THE POST
Items lost in the post will be replaced or refunded once we are satisfied of the loss. The loss can only be refunded or exchanged following 15 working days after estimated date of delivery.
Additional Policies and FAQs - CARING FOR YOUR JEWELLERY
All of our products are made with .925 Sterling Silver and Sea Glass.
Q: How should I take care of my sterling silver jewellery on a day-to-day basis?
• Remove when taking a shower, cleaning or swimming (the chemicals used can tarnish the silver)
• Remove when sleeping
• Store in a cool, dry place.
• Wipe your jewellery clean with a soft cloth to remove any body oils and dirt.
Q: How do I clean my sterling silver jewellery?
• To keep your jewellery looking its best, periodically clean it in a mild soapy water mixture and a SOFT toothbrush. Rinse thoroughly with water and dry completely with a soft cloth.
Q: Will my sterling silver jewellery tarnish?
• Yes, all sterling silver jewellery will tarnish. The exposed layer of silver reacts with chemicals and even the elements in the air to form something called "patina". This patina when cleaned will be removed exposing the shine of the silver again.
Q: How to care for the sea glass?
• The sea glass is glass and should be treated delicately; do not expose the glass to extreme temperatures as this could result in cracking.
• The glass appears frosted as it has been in the sea a long time – to clean the glass follow the same instructions as the sterling silver but to give it a more shiny appearance buff with a soft cloth with a few drops of oil (I use baby oil)
ALTERATIONS AND REPAIRS
Although sizes are stated on listings, Seaham Waves offers a alteration service, free of charge within 7 days of receipt of item. To request this please contact Seaham Waves via email or letter with your requests.
Seaham Waves are happy to offer a repair service if your item is in need of repair or is accidentally damaged. Please contact Seaham Waves via email for a quotation.
CUSTOM ORDERS
Seaham Waves can offer custom orders please contact us with your ideas, and we can discuss in further detail.
